INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What type of leather do you use?

We primarily use full-grain leather sourced from reputable tanneries known for their high-quality materials.

How do I care for my leather product?

To maintain the quality of your leather item, we recommend regularly conditioning it with a leather conditioner and avoiding exposure to water or direct sunlight.

Do you offer customization options?

Yes, we offer customization options such as embossing initials or custom designs on select products. Please contact our customer service team for more information.

What is your shipping policy?

We offer free shipping on all orders. For some orders, shipping delivery times may vary. Please refer to our Shipping Policy page for more details.

What is your return/exchange policy?

We accept returns and exchanges within 15 days of purchase for unused and undamaged items. Please visit our Returns & Exchanges page for instructions on how to initiate a return or exchange.

Are your products handmade?

Yes, all our leather products are meticulously handcrafted by skilled artisans, ensuring each item meets our quality standards.

Do you offer wholesale or bulk ordering?

Yes, we offer wholesale pricing and bulk ordering options for businesses and organizations. Please reach out to our wholesale team for more information and pricing details.

INFORMATION ABOUT US

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