At Pure Leather Craft, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a comprehensive refund and return policy to provide you with peace of mind.

1. Eligibility for Returns:

 

    • To be eligible for a return, the item must be unused, in its original condition, and returned within 7 days of delivery.

    • Items must be returned in their original packaging, including tags and any accessories provided.

2. Returns Process:

 

    • To initiate a return, please contact our customer service team at‪ +92 329 5705668‬ to request a Return Authorization (RA) number.

    • Pack the item securely and include the RA number on the package.

    • Ship the item back to us using a traceable shipping method. The cost of return shipping will be the responsibility of the customer, except in cases where the item received is defective or damaged.

3. Refund Policy:

 

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

    • If approved, refunds will be processed to the original method of payment within 7 days.

    • Please note that shipping charges are non-refundable, and a restocking fee may apply in certain cases.

4. Exchanges:

 

    • If you would like to exchange an item for a different size, color, or style, please contact us to arrange for an exchange.

    • Exchanges are subject to availability, and additional shipping charges may apply.

5. Damaged or Defective Items:

 

    • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

    • We may require photo evidence of the damage or defect to process your request efficiently.

6. Exceptions:

 

    • Custom-made or personalized items are not eligible for return or refund unless they are defective or damaged.

    • Final sale items are non-returnable and non-refundable.

7. Contact Us:

If you have any questions or concerns about our refund and return policy, please contact our customer service team at [customer service email/phone number]. We are here to assist you and ensure your satisfaction with every purchase.

8. Policy Updates:

 

    • We reserve the right to update or modify our refund and return policy at any time. Any changes will be posted on our website, and the effective date will be indicated.

Note: This refund and return policy applies to purchases made through our website. For purchases made through third-party retailers, please refer to their respective refund and return policies.